Investigation by Xiaomi against Note 4 Explosion in Bengaluru 2017

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Note 4
Image source: Tech Case

You might be aware of the recent incident concerning a burnt Redmi Note 4, across different social media networks.

Recently a news spread like a fire in the forest about the Xiaomi Redmi Note 4 handset exploded and burst into flames in a store of Bengaluru.

Reportedly, a person named Arjun (who owned this Redmi Note 4) had allegedly gone to a local store named Poorvika Mobile Store because he was facing some problem in the insertion of SIM into his Redmi Note 4 set.

He had purchased a Redmi Note 4 from a Poorvika store in Bangalore on 1st June 2017. Furthermore, his phone was damaged at his home on 17th July 2017, following which he took the phone to the aforementioned Poorvika store on the same day.

According to Tech Case, Arjun claimed that his Xiaomi Redmi Note 4 suddenly caught fire while he was inserting SIM. As per user, the incident took place on 17 July around 10:30 in Bangalore, Tech Case reported.

Xiaomi’s official statement regarding this incident

At Xiaomi, customer safety is of utmost importance to us.

Recently, a video has been shared across a few news publications claiming that a Redmi Note 4 unit experienced an explosive scenario. We would like to state that this video has no relation to the concerned Redmi Note 4.

After an internal investigation, we found that the only recent incident of a burnt Redmi Note 4 stemmed from a Bangalore based customer – Arjun. He had purchased a Redmi Note 4 from a Poorvika store in Bangalore on 1st June 2017. His phone was damaged at his home on 17th July 2017, following which he took the phone to the aforementioned Poorvika store on the same day.

As soon as we were alerted to this incident, we took the device back. After a thorough technical investigation, we found out that the damage was caused due to a faulty third-party charger used by the customer. In addition, there were signs of physical damage on the phone as well.

Despite the customer-induced damage, we worked with the Poorvika store where the unit was bought, and replaced the customer’s damaged unit with a brand new Redmi Note 4 on Monday, 24th July 2017. We advise our customers to only use Xiaomi authorised chargers and accessories.

Regarding the video being circulated, we would like to clarify the following points:
(1) The video was attained from a random WhatsApp group, and has nothing to do with this recent Redmi Note 4 case.
(2) In fact, there is no evidence in the video to suggest that the device is a Redmi Note 4 or any other Xiaomi phone.
(3) The video is not from the aforementioned Poorvika store, or any other Poorvika store. On further investigation, we found that the CCTV video was from a retailer in Anamangad, Kerala. Xiaomi India only started selling devices at 3G and Fone 4 stores a few weeks ago in Kerala.
(4) The CCTV video was recorded on a different date, not 1st June (when Arjun bought the phone) or 17th July (when his phone got damaged).
(5) The customer in the video is not Arjun. He has confirmed to Xiaomi that the people in the video does not include or represent him or any of his relatives.

It is unfortunate that a member of the technology blogging fraternity used a video of an unrelated incident attained from a WhatsApp group, and merged it with the above-mentioned case involving Arjun, without doing any investigation. We find this behaviour very irresponsible and disturbing. We are currently evaluating legal action against this publication.

To all our Mi Fans, we would like to re-emphasise that safety is of utmost importance to us! All of our devices go through stringent quality tests to ensure that you get the best quality. We will once again encourage everyone to only use Xiaomi authorised chargers and accessories.

So, it is clear from the investigation what was the exact reason behind the explosion of Xiaomi Note 4.

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Disclaimer: We are not guaranteed the above information on this page is 100% correct.

 

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